ORDER INFORMATION

Placing An Order

To place an order, please contact Poko Popcorn Customer Service at (855) 424-POKO (7656) or email us at [email protected].

To facilitate your order, you can complete the order form and we’ll be in touch to confirm your order and process your payment.

A Team Member is available Monday through Friday from 8 am – 6 pm (MT) and assist you and answer all of your questions. Please Note: Orders received after 12 pm MT will be processed on the following business day.

Types of Payment

We currently accept Visa and MasterCard credit cards. Please have your card ready when you call to place your order.

Getting Your Delicious Popcorn

You can choose to pick up your Poko Popcorn Order at either of our two store locations, or request a quote for shipping across Canada.

Cancelling Your Order

If you wish to cancel an order, please contact Poko Popcorn Customer Service right away. We’ll do the best we can to cancel your order and provide you with a full refund. Our popcorn is made fresh, so if your order has already been popped, the sale will be considered final.

If you wish to cancel an order you have placed directly by calling or stopping in to one of our locations, please call that location directly.

Incomplete, Incorrect or Damaged Orders

We hope it never happens, but if for any reason something with your order wasn’t quite right, please contact Poko Popcorn Customer Service via email or call 1-855-424-POKO (7656). We’ll do our very best to fix it for you!

DELIVERY

Where We Deliver

We currently ship to all Canadian postal codes serviced by Federal Express Canada. If you’re looking to savour the gourmet taste of Poko Popcorn from the U.S. or other international locations, keep checking back for updates!

Delivery Options

Below are the FedEx Shipping Services available to you including estimated delivery schedules:

FedEx First Overnight®	10 am next business day to most metropolitan areas.
FedEx Priority Overnight®	Morning, next business day to most metropolitan areas. 2 to 3 business days to other areas.
FedEx Standard Overnight®	Next business day to businesses by 5 pm and by 8 pm to residences in most metropolitan areas.
FedEx 2Day®	1 to 2 business days by 5 pm to businesses and by 8 pm to residences in most metropolitan areas.
FedEx Economy®	1 to 3 business days by 5 pm to businesses and by 8 pm to residences in most metropolitan areas.
FedEx Ground®	1 to 7 business days.

TAXES

5% GST will be applied to all sales, per federal and provincial tax legislation.

GIFT MESSAGES

Gift messaging is available free of charge, including a hand-written Poko Popcorn Gift Tag attached with ribbon to your Tin. You may provide a personalized message up to 100 characters.