Any enquiries regarding the information below should be directed to Poko Popcorn Customer Service.
What Personal Information Do We Collect From The People That Visit Our Website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience. Additional relevant information may be collected from prospective Franchise Owners.
When Do We Collect Information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
Information is collected primarily through the following avenues:
- Online orders of product or gift cards
- “Contact Us” Forms
- Email program registration (via in-store or online sign-up, including emails you may receive from friends and/or family recommending you join our email newsletter.)
- Franchise Applications
- Social media, particularly with respect to contesting
How Do We Use Your Information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, submit a form, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To process your purchases of products and gift cards
- To respond to your customer service requests
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested
- To send you personalized promotions and special offers
- To improve our website in order to better serve you
- To administer a contest, promotion, survey or other site feature
- To detect, prevent, or investigate security breaches or fraud
- To contact and evaluate prospective Franchise Owners
- To maintain appropriate records for internal administrative purposes
How Do We Protect Visitor Information?
Our website is scanned on a regular basis for security holes, malware and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
While we have employed security technologies and procedures to assist safeguarding your personal information, no system or network can be guaranteed to be 100% secure.
Do We Use 'Cookies'?
- Help remember and process the items in the shopping cart
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled, however, you can still place orders.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
How Does Our Site Handle Do Not Track Signals?
We honour do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Accessing or Changing Your Information or Deleting Your Account
Under the Personal Information and Electronic Documents Act and related provincial legislation, you have the right, under certain circumstances, to access information we hold about you. Any such access request must be writing and provided to us at Poko Popcorn Customer Service.
If you want to change your information, cancel your account, or stop us from using your information, please contact us at Poko Popcorn Customer Service. We will make every effort to promptly respond to your request. We will retain your information for as long as your account is active or as needed to provide you services. If you ask us to delete your account, we generally retain and use your account information only as long as necessary to fulfill a business or law enforcement need.
Use by Minors
We do not intend for our websites or online services to be used by anyone under the age of 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us at Poko Popcorn Customer Service.
Changes to This Privacy Statement
This Statement went into effect on the date noted at the top of this webpage. We may update this Statement from time to time. If we make material changes, we will post the updated Statement on this page and change the date at the top of this webpage. We encourage you to look for updates and changes to this Statement by checking this date at the top of this webpage. We will notify you of any modifications to this Statement that might materially affect the way we use or disclose your personal information prior to the change becoming effective by means of a message on this website.
We welcome your questions, comments and concerns about privacy. You can contact Poko Popcorn Customer Service via email [email protected], by phone at 1-855-424-POKO (7656), or by postal mail at: Poko Popcorn Customer Service, 734 – 42nd Avenue SE, Calgary AB, T2G 5N9.